DISCLAIMER

Disclaimer

All prices displayed on the AU Collections website are shown in Australian Dollars (AUD) and include Australian GST, unless otherwise stated.

While we make every effort to ensure all product details, prices, and information on our website are accurate, errors may occasionally occur. AU Collections reserves the right to cancel, amend, or refuse any transaction where an incorrect price, product detail, technical issue, data-feed error, unforeseen circumstance, or other matter outside our control has resulted in incorrect information being displayed on our website.

By using our website, you acknowledge and agree to the policies, terms, and conditions published on the AU Collections website.

 

GST – Goods and Services Tax

For Australian customers, GST is included in the displayed price unless otherwise noted.

For customers located outside Australia, GST may not apply to goods or services that are shipped and delivered overseas. Where applicable, the GST component may be removed when the transaction is completed and a tax invoice is generated.

Australian domestic GST generally does not apply to eligible orders that are delivered outside Australia.

 

Replacement of Damaged Goods Policy

AU Collections takes great care when packing and sending customer orders. However, if an item arrives damaged, please contact us as soon as possible.

A replacement may be provided where:

✅ The item was purchased directly from AU Collections
✅ The item was received in damaged condition
✅ The damaged item is returned to AU Collections if requested
✅ Proof of purchase from AU Collections is provided

For damaged goods claims, customers must provide the relevant proof of purchase paperwork, invoice, or order confirmation.

Please note that AU Collections is not responsible for the cost of insurance, return packaging, freight, postage, or other transportation costs for returned items, unless otherwise agreed in writing.

Where a replacement is approved, no additional packaging, freight, postage, or transportation fee will be charged for sending the replacement item to the customer.

 

Privacy Policy

At AU Collections, we value your privacy and are committed to protecting your personal information.

This notice explains how we may collect, use, and protect information provided through our website.

We collect information only for genuine business purposes, including processing orders, responding to enquiries, improving our website, and providing customer support.

 

Email Addresses

When you contact us by email, we use your return email address only to respond to your enquiry.

Your email address is not sold, shared, or used for unrelated purposes.

 

Personal Information We May Collect

For business and order-processing purposes, AU Collections may collect the following information:

✅ Name
✅ Address
✅ Phone number
✅ Email address
✅ Order and payment-related information
✅ Internet Protocol Address
✅ Country, suburb, or town connected to website activity
✅ Online chat history, if chat is used
✅ Website page activity and browser information

This information is used only where necessary to operate our website, process orders, provide customer service, and maintain a safe and reliable shopping experience.

 

Protection of Information

We take reasonable steps to protect the information collected through our website.

This may include physical, technical, and administrative measures designed to help prevent unauthorised access, maintain data accuracy, and ensure information is used appropriately.

 

Further Information

Please also refer to our full website sections for:

✅ Privacy Policy
✅ Disclaimer
✅ Shipping and Returns
✅ Terms of Use and Conditions

By continuing to use the AU Collections website, you agree to the policies, terms, and conditions published on our website.

 

Thank you for choosing AU Collections.