Privacy & Security Guidelines

 

At AU Collections, your privacy and security are very important to us. This Privacy Policy explains how we collect, use, protect, and manage any personal information you provide when using our website.

By using this website, you agree to the terms outlined in this Privacy Policy. We may update this policy from time to time, so we encourage you to check this page periodically to stay informed of any changes.

AU Collections is an Australian online coins and collectables store, and our business name is registered with ASIC – Australian Securities and Investments Commission.

Information We May Collect

 

When you use our website, place an order, create an account, contact us, use our online chat, complete a form, or subscribe to updates, we may collect information such as:

✅ Your name
✅ Email address
✅ Phone number
✅ Postal or delivery address
✅ Postcode or general location details
✅ Product interests and preferences
✅ Order and purchase details
✅ Information provided through surveys, offers, enquiries, or promotions
✅ Website usage information such as IP address, browser type, and cookies

We only collect information that is reasonably required to provide our services, process orders, communicate with you, improve your shopping experience, and operate our website safely.

 

How We Use Your Information

The information we collect may be used for the following purposes:

✅ To process and fulfil your orders
✅ To confirm your identity when required
✅ To manage customer accounts
✅ To respond to enquiries and provide customer support
✅ To keep internal records and documentation
✅ To improve our products, services, and website
✅ To contact you about order updates, product arrivals, special offers, or relevant information
✅ To conduct market research or improve customer experience
✅ To help identify and resolve technical issues with our website

We may send promotional emails about new products, special deals, or updates that we believe may be relevant to you. You may contact us at any time if you do not wish to receive promotional communication.

 

Guest Checkout

You may still make purchases using our Guest Checkout option without creating an account.

When using Guest Checkout, we only collect the information necessary to process your order, arrange delivery, and provide customer support.

 

Payment Security

AU Collections offers secure payment options, including:

✅ PayPal
✅ Credit card payments
✅ Debit card payments
✅ Other secure checkout options available on our website

PayPal may provide eligible buyers with PayPal Buyer Protection, giving customers extra confidence when shopping online.

Please note: AU Collections does not store your credit card, debit card, PayPal, or bank account details. Payment information is securely processed by authorised third-party payment providers or financial institutions.

Once customers have built confidence with AU Collections, we may also offer direct bank transfer as an option. Bank details can be provided by email upon request.

 

Information Security & Cyber Safety

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or, where necessary, in hard copy form. We use appropriate administrative, technical, and physical safeguards to help protect customer information.

These may include:

✅ Secure website access
✅ Login and account protection
✅ Email filtering systems
✅ Network security controls
✅ Antivirus and security applications
✅ Secure payment processing
✅ SSL/HTTPS encryption provided through Wix

While we take reasonable steps to protect your information, no online system can be guaranteed to be completely risk-free. We encourage customers to also practise safe online habits, such as using strong passwords and avoiding sharing account details with others.

 

SSL & HTTPS Security

Our website is powered by Wix, and Wix websites include HTTPS and SSL security protocols.

HTTPS helps create a secure connection between your browser and our website. This means that information travelling between your device and our website is encrypted, helping provide a safer browsing experience.

An SSL certificate also allows visitors to view the website through a secure HTTPS connection. You may see a lock icon in your browser’s address bar when visiting secure pages.

For more information, please visit the Wix SSL and HTTPS support page.

 

Cookies

Our website may use cookies to improve your browsing experience.

Cookies are small files placed on your device that help the website remember certain information about your visit. They may assist with:

✅ Keeping your session secure
✅ Understanding website traffic
✅ Improving website performance
✅ Remembering preferences
✅ Analysing which pages are useful to visitors

Cookies do not give us access to your computer or personal information, other than the information you choose to share with us.

Most browsers automatically accept cookies, but you can usually change your browser settings to decline cookies. Please note that some parts of the website may not function properly if cookies are disabled.

 

Website Analytics & IP Address Information

Our website or web servers may collect general technical information, such as IP address, browser type, device type, and website usage data.

This information is generally used for:

✅ Website security
✅ Troubleshooting technical issues
✅ Understanding website performance
✅ Improving customer experience
✅ Analysing general website traffic

This data is usually collected in broad or statistical form and is not used to personally identify individual users unless required for security, fraud prevention, or legal purposes.

 

External Links

Our website may contain links to other websites.

Once you leave the AU Collections website through an external link, please note that we do not control those third-party websites. We are not responsible for the privacy, security, or content of external websites.

We encourage you to read the privacy policy of any external website before providing personal information.

 

Third-Party Payment Providers

Some payment options on our website may be provided by third-party payment processors.

These providers may collect, store, process, or transfer your information according to their own privacy policies and terms. AU Collections is not responsible for the privacy practices or actions of third-party payment providers.

We recommend reviewing the privacy policies of any payment provider you choose to use.

 

Managing Your Personal Information

We take reasonable steps to ensure that the personal information we hold is accurate, current, and secure.

You may contact us if you wish to:

✅ Access personal information we may hold about you
✅ Correct or update your details
✅ Request deletion of personal information where legally possible
✅ Ask questions about how your information is used
✅ Make a privacy-related enquiry or complaint

If you have created a customer account, you may also be able to log in and update your personal details through your account page.

 

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may only share your information where necessary to:

✅ Process and deliver your order
✅ Complete payment processing
✅ Provide customer support
✅ Meet legal or regulatory requirements
✅ Protect our business, customers, or website from fraud, misuse, or security threats

Unless required by law or necessary to provide our services, we will not disclose your personal information without your consent.

 

Business Transfer

If AU Collections is ever sold, merged, or transferred to another business, customer information may be transferred to the new owner so that products, services, and customer support can continue.

 

Updates to This Policy

This Privacy Policy may be updated from time to time. Any updates will take effect once posted on this website.

If significant changes are made, we may notify customers through this page or other reasonable communication methods.

 

Contact Us

Please contact us if you would like more information, wish to access or update your personal information, make a privacy enquiry, or lodge a complaint.

Email: info@aucollections.com.au

Postal Address:
Parcel Collect 10260 71771
Elizabeth Vale Shopping Centre
Shop D1, 44–46 John Rice Avenue
Elizabeth Vale SA 5112
Australia

You can also reach us through our Facebook page:

www.facebook.com/aucollections1

Thank you for visiting AU Collections.

We appreciate your trust and will continue working to provide a safe, secure, and enjoyable shopping experience.