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STORE POLICY, PRIVACY POLICY, USE OF TERMS/CONDITIONS

PRIVACY POLICY

 

PRIVACY AND SECURITY GUIDELINES:

Our use and protection of any information you provide to us while using this website is outlined in our privacy policy.

Protecting your privacy is something we really believe in. While visiting our website, you can be confident that if we ask for personal information that allows us to identify you, we will only use it in compliance with this privacy statement. This page will be updated if we make changes to this policy. To make sure you are satisfied with any changes, you should periodically check this page.

 

INFORMATION/ DATA THAT WE GATHER:

The following details might be gathered:

  • Name, demographic data (such as postcode), contact details (such as email address), choices and interests, and other data related to surveys, or some offers for our consumers.

  • How we utilize the data that we collect:

  • We need your information in order to more effectively comprehend your requirements and serve you, only and especially for the reasons listed below:

    • Keeping records internally, internal documentations purposes

    • The data may be used to improve our goods and services.

    • Using the email address you supplied, we may send you promotional emails about new goods, special deals, or other information that we believe you will find useful, and relevant specifically about our new product arrivals.

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INFORMATION SECURITY, CYBER HYGIENE, AND CYBERSECURITY:

We firmly believe that your information is safe, and we go to great lengths to protect whatever information we may have related to you.  Both hard copy and electronic copies of personal data may be kept on our computer system. We have implemented appropriate administrative, electronic, and physical safeguards to protect and secure the data we gather online in order to thwart unauthorized access or disclosure. To safeguard all of our electronic data, we use email filtration systems, network firewalls, login credentials information systems, SSL encryption schemes, and other relevant antivirus protection applications.

Please note importantly: All your financial details such as credit cards, debit cards, and other relevant bank details/ information are securely and automatically submitted to our bank for processing; we never store our consumer's financial information.

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Regarding SSL and HTTPS - Powered by WIX 
All Wix sites include the HTTPS and SSL protocols, which ensure the communication between our visitors and our site is completely secure. Any data traveling between visitor servers and our site stays encrypted, so it's a safe browsing experience for all. 

 

What is HTTPS?
Hyper Text Transfer Protocol Secure (HTTPS) is a means for your web browser to communicate securely with websites. All new sites created on Wix have HTTPS automatically enabled at no additional cost.
With HTTPS, the data that travels between your server and the site is encrypted and authenticated. If you don't have HTTPS enabled, any transferred data can potentially be accessed or manipulated by attackers.
Using HTTPS helps ensure:
Your visitors' information is encrypted (more secure), so they are more likely to visit your website.
Visitors are more comfortable making purchases and/or sharing their personal information.
Your Search Engine Optimization (SEO) is improved, as Google ranks HTTPS sites more favorably.

 

What is an SSL certificate?
A Secure Sockets Layer, or SSL certificate, allows your visitors to view your site over an HTTPS connection. It secures the connection between your browser and the web address you’re visiting. Wix provides an SSL certificate automatically for all sites.
When a webpage has a SSL certificate, you can see a lock icon on the address bar next to the domain. Clicking this icon shows you more SSL details. However, if there isn't an SSL certificate, an "i" icon appears instead.

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Using HTTPS on older browsers.
Some older browsers don’t support the higher security standards required by SSL certificates. Visitors accessing your site on these browsers may have trouble loading the HTTPS version of your site.
Unsupported browsers include:
Google Chrome versions older than 6
Internet Explorer versions older than 7
Firefox versions older than 2.0
Safari versions older than 2.1
All versions of Internet Explorer on Windows XP
Unsupported mobile browsers include:
Safari browsers running on an iOS version older than 4.0
Android browsers running on a version older than 3.0 (Honeycomb)
Windows Phone browsers running on a version older than 7

For more information on above, please see Wix.com https://support.wix.com/en/article/about-ssl-and-https

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INFORMATION GATHERING FROM USERS:

When a client creates an account on our website, uses our online chat feature, places an order through our website, completes a survey on our website, or gives permission to receive phone or email correspondence, personal data is gathered and saved. You give RAMCOINS Australia the permission to collect and store the data you supply by using any of these ways.

We only gather and use data when it is absolutely required to provide our services or improve your online experience.

While utilising our "Guest" checkout option, which just needs the necessary contact and shipping information for your transaction, you may still make purchases without creating an account.

In order to help diagnose faults or provide support for problems with our services, our web servers collect your IP address. Remind yourself that data is only collected in broad categories and cannot be linked to a specific user.

Cookies are used by us to improve your experience. By keeping track of individual user access and preserving your session ID, these cookies help us to better secure you. Please visit our information page about Cookies and its usage/ importance etc for more details.

This anonymous, statistical data is gathered and given to us to help with site usage analysis.

 

MANAGING YOUR PERSONAL DATA AND INFORMAITON:

We promise to do every reasonable effort to protect any information we may have about you and to ensure that it is accurate and current. Please get in touch with us if you ever find out that personal information we have on you is incorrect, if you'd like a copy of the data we've kept about you, or if you want your personal information deleted.

If you have registered as a customer, you can check your My Account page and log in at any time to access or edit your personal data.

Additionally, we are required by law to protect the privacy of any personal information we hold on our employees and contractors who work on our information systems.

 

HOW WE UTILISE THE DATA WE RECEIVE:

Unless we indicate further uses in this Privacy Policy or at the time of collection, personal information given by visitors to our website is used solely for the reason for which it was submitted or for such other secondary purposes that are linked to the primary purpose. We need your information to better understand your needs and offer you with a better service, specifically for the reasons listed below:

  1. Authenticate yourself before making purchases.

  2. To receive and fulfil your order; To handle authorised payments.

  3. internal documentation

  4. We could utilise the data to enhance our services, goods, and website.

  5. We could occasionally use your information to get in touch with you for market research.

 

OPTIONS FOR PAYMENTS:

In addition to taking credit cards, we provide a variety of payment methods that are supplied by outside companies. To find out how each service provider gathers, keeps, processes, shares, and transfers your personal information when you visit our website or use their services, please read their privacy policies. We disclaim any liability for the actions of payment processors that have links on our website.

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USAGE OF COOKIES:

Small files that request permission to be stored on your computer's hard drive are known as cookies. The file is added, and the cookie is used to analyse web traffic or notify you when you visit a specific website once you consent. Web apps may react to you personally thanks to cookies. By accumulating and retaining data about your preferences, the web application may adjust its functionality to suit your demands, desires, and preferences.

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Cookies from traffic logs are utilized by us to determine which pages are being used. This aids in the analysis of website traffic statistics and helps us make improvements to our website to better meet the needs of users. This data is only used for statistical analysis; after that, it is deleted from the system. In general, cookies enable us to track which pages you find useful and which you do not, which helps us offer you with a better experience on our website.

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Other than the information you choose to share with us, a cookie in no way allows us access to your computer or any personal information about you. You have the option to accept or reject cookies. Although the majority of web browsers allow cookies by default, you can often change your browser's settings to reject cookies if you'd like. You might not be able to use the website to its full potential as a result.

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LINKS TO EXTERNAL WEB PAGES/ WEBSITES:

There may be links on our website to worthwhile other websites. Once you have left our website by using one of these links, you should be aware that we don't have any control over the other websites. As a result, we cannot guarantee the safety or confidentiality of any information you supply when visiting these other websites, and these other websites/ external links are not covered under the terms of this privacy statement and declaration. Take care, and make sure you read the privacy policy that applies to the particular website.

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TAKING CONTROL OF YOUR PERSONAL DATA:

By sending us an email, you can opt to limit how your personal data is collected and used.

Unless we have your consent or are compelled by law to do so, we will never share, transfer, or trade your personally identifiable details to third-party organizations.

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Please email us at the above address as soon as possible if you think that any information, we are keeping about you is inaccurate or missing. Any inaccurate information will be quickly updated.

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This privacy statement is subject to change at any time, so please check it often. Upon being posted on the website, updates and clarifications will become effective right away. We want you to know what information we collect, how we use it, and under what conditions, if any, we use and/or disclose it. If we make any significant changes to this policy, we will let you know here.

 

In the event that our store gets bought out or merges with another business, your information could be sent to the new proprietors so we can keep selling you things.

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Please contact us if you would like more information, to lodge a complaint, or to access, update, modify, or delete any personal information we may hold regarding you.

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Please see also the 'Disclaimer' - strongly recommended.

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Thank you for visiting our website.

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RAMCOINS Australia

TERMS & CONDITION OF USE FOR THE WEBSITE

Hello and thank you for visiting our website. If you continue to explore and use this website, you agree to comply with and be bound by the following terms and conditions of use, which define our relationship with you in connection to this website, in conjunction with our privacy policy. Please do not use our website if you disagree with any aspect of these terms and conditions.

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The agreement: By using our website, you agree to accept our privacy policy and its terms & conditions.
 

The following terms and conditions govern your use of this website:

  1. The material on these pages is just for your general use and information. It might change at any time without notification or any notice.

  2. You utilize this website at your own risk, and we disclaim all liability for the information and content you use. It is your duty to confirm that any goods, services, or information obtained from this website satisfies your particular needs.

  3.  The accuracy, timeliness, performance, completeness, and appropriateness of the information and materials contained or supplied on this website for any specific purpose are not warranted or guaranteed by us or any third parties. You understand that such materials and information may include mistakes or inaccuracies, and to the maximum extent allowed by law, we specifically disclaim all liability for any such errors or inaccuracies.

  4. We either own or have a license for the content on this website. The layout, style, presentation, and visuals are only a few examples of this content. This copyright notice, which is a component of these terms and conditions, prohibits reproduction in any other way.

  5. On our website at every page, there must be an acknowledgment for each trademark if they are replicated and is not owned by or licensed to the operator.

  6. To refer your friends, family or someone whom you want to send our website referral link, you are doing this on your own discretion and or consent - RAMCOINS Australia is not responsible for any inconvenience (which will not normally though) that caused you or the new person that you are sending the referral link.

  7. There may occasionally be connections to other websites on this page. For your convenience, we have included some links to additional resources. They don't imply that we support the website or websites. The linked website(s)' content is not our responsibility.

  8. The laws of Australia will apply to your use of this website and to any dispute resulting from its use by you.

  9. Any trademarks that are cited on this page that are not owned by the operator or that are licensed to them are noted accordingly.

  10. Using this website without authorization might result in a lawsuit for damages and/or be illegal.

  11. Australian laws will apply to your use of this website and to any disputes resulting from your use of it.

  12. Please note importantly, regarding the linked website(s), we have no control over its content.

  13. Also, very important, not to save your credit card, debit card or any other financial details, or any other bank details in your account on our website, and if you do so, you are doing it at your own discretion, choice, responsibility, and so on.

  14. It is our strong advice, not to save your financial details in your account at our website (wwwramcoins.com.au)

  15. Regarding the reward points, code, coupons and other loyalty points, it can be cancelled or refused at any time without any notice or justification, if we found there is an error and they are generated due to a human error - please understand this as we are human to, and sometime mistakes can be made. If that was the case, the customers will be contacted about this and the modifications/error-fixed, if any. We will still try our hard to negotiate this issue with our customers and will try our best to get to a satisfactory end but sometimes it just does not work out. Sorry for any inconvenience it may have caused you. 

  16. regarding free shipping terms, condition and policy, If we our inventory is out of stock for an item (s), and you have placed an order of $349 which makes you eligible for free postage, we might offer you an alternate options/ product which will be more in value than the items that you bought (and we are out of stock). If you don't like the option, we might send lower order as free postage or send you the full refund. Before taking any steps, we will first contact our customer/buyer.  

  17. By using our website, you agree to our shipping and returns/refunds of the purchase as well. Please see our Shipping and returns policies by clicking here

 

Thank you for visiting our website.  Once again, please do not use our website if you disagree in any way with our terms and conditions, as mentioned above.

 

Happy collecting

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Best regards, RAMCOINS Australia

DISCLAIMER 

All prices are shown in Australian dollars (AUD) and include Australian GST, unless otherwise noted.

We reserve the right to cancel any associated transactions in the event that unanticipated technical difficulties, problems with our data feed, unforeseen circumstances, or other events beyond our control result in erroneous prices being shown on our website.

 

GST (Goods and Services Tax)

For customers who are based abroad, the relevant GST rate will be subtracted when the transactions are completed, and a tax invoice is generated.

GST is not applied to orders placed for goods and services that are delivered and shipped outside of Australia. The domestic GST of Australia does not apply to these orders.

 

Replacement of Material Goods Order Policy

‘RAMCOINS Australia’ will only provide a replacement if it receives the damaged items from a customer who placed an order for recognised exclusive material goods that were delivered in a damaged state.

For returned material objects, ‘RAMCOINS Australia’ assumes no liability for insurance, packing, freight, postage, or other transportation costs; however, no additional fees or charges will be incurred for the delivery of replacement goods in terms of packaging, freight, postage, or transportation.

The proof of purchase paperwork from ‘RAMCOINS Australia’ must be included with any damaged claim.

 

Privacy Policy 

We value your privacy above all else. This notice explains our online information collection practises and your choices for how your information is collected and used.

Email Addresses: We use return email addresses to reply to incoming emails. These addresses are never shared with any parties and are never used for any other reason.

In order to safeguard and secure the data we gather online, we have put in place a number of physical, technical, and management measures that prevent unauthorised access, maintain data accuracy, and guarantee the proper use of information.

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Kinds of Personal Information we gather:

We may gather the following personal information for commercial purposes only:

Name, address, phone number, and email address are examples of contact information.

Your Internet Protocol Address

Country and suburb / town of our website's data connection

History of online chat (if utilised)

Our website's current page and the Internet browser used.

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Please see more at our Privacy Policy, DisclaimerShipping and Returns, and Terms of use and conditions section on our website - thank you. By using our website, you are committing that you agree to all our policies mentioned on our website.

 

RAMCOINS Australia

SHIPPING, DELIVERY & RETURNS/REFUNDS

Shipping Information

We offer fast and reliable shipping to our customers. Our products are carefully packaged and sent to you via Australia Post. We charge our customers as Flat rate shipping charges and no other hidden or handling charges included. We strive to ensure that your order arrives within 5-6 days of your purchase, but it all depends on the Australia Post courier procedure and timeframes, time of year, peak periods and sometimes we get too many items for packing and dispatching. Please understand this as we try our best to make it possible withing the time frame. If you have any concerns about your shipment, please feel free to contact us. If we have updated the tracking number to your item, please reach out to the Australia post as if you even contact us, we will be contacting the Australia post as well. So always make Australia Post your first point of contact if we have updated the tracking details. You can track your item status by clicking here.

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Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a 15 -days return policy. To be eligible for a return, the item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will be processed once we receive the returned item. 

What amount cannot be refund:

1. Please note that shipping costs are non-refundable.

2. Also, if you have paid via credit card or debit cards, then in some circumstances, there will be deductions from your transactions as we use the Stripe secure gateway for credit/debit cards processing payments and they charge 30cents + 1.75% fee of the transaction. For example, if you have paid $100 for an item, and you applied for refund and if you were successful then you will get ($100-$1.75-$0.30) $97.95 in your bank accounts. Please see the Stripe refund policy by clicking here.

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3. Same policy applies when you pay via PayPal. There are PayPal Merchant Fee per transaction. 

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Other options are also there, for example, if you want to pay direct in our Bank account (or PayPal friends/family) that way you will get the whole refund if you want to return the item for some valid reasons. 

PAYEMENT METHODS

Credit / Debit Cards
• PAYPAL

• Direct Bank Deposit - You will need to advise us via email about the items you need to purchase, address where items will be dispatched, others contact information that are relevant, such as name, contact number, and email address.

For more information, send us an email, or follow us on Facebook by clicking here.

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Buy with confidence, we are Australian owned family business.

A PEACE OF MIND FOR OUR LOVELY CUSTOMERS

As we mentioned above, we never provide your data to any other third party (unless we required by Law to do so), still to make sure, you can click the below link which states ' Do Not Sell My Personal Information' which is kind of peace of mind for our customers. The below link ‘Do Not Sell My Personal Information’ link is in accordance with CCPA rules and regulation on our site. Once again to remind, we never provide our customers data to any third party (unless we required by Law to do so).

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